Inmate Information

We understand how important it is to keep in touch with your loved one.  Therefore below is a list of information provided for the friends and family members of inmates.

Books are only accepted when mailed directly from a bookstore or publisher and after approval by Administration for package delivery.  The Director of Safety and Security is the primary point of contact for packages via the kiosk (Package/Book Request/Donations)

Books may be mailed directly from the publisher, distributor or clearing house direct to the Safety and Security Department.

All books become the property of the Cheshire County DOC, however all attempts will be made for the inmate who they are sent in for to be given first read of the books

Please make sure the intended recipient is referenced on the invoice.

Commissary

The Cheshire County Department of Corrections provides for all basic needs for food, clothing, and hygiene.  Additional comfort items may be purchased through the canteen system.  You can make cash or credit/debit card deposits to an inmate’s personal account through the Kiosk in our main lobby, by phone, call JailATM 1-870-627-5476 or visit online  www.JailATM.com

Mail for inmates must be mailed to:

Name
Cheshire County D.O.C
825 Marlboro Road
Keene, NH 03431

Privileged mail is mail to or from attorneys, authorized representatives acting in their official capacities, legal aid services, or other agencies providing legal services. Incoming mail will be opened for inspection in the presence of the offender – it will not be read. Outgoing mail will not be opened unless there is a reasonable belief that there is contraband or information relative to the breach of security inside the envelope.  Legal mail from any court and/or attorneys will be opened in front of the inmate.

Mail with stickers on the outside (except return address labels) will be returned to sender. This is for safety and security reasons – families should not put stickers on envelopes.

Greeting cards will not be authorized and will either be returned or placed into Inmate Property.  This is for safety and security reasons.

Please refrain from putting any foreign substances on mail (lipstick, perfume, etc..) mail with foreign substances on it is subject to being returned or placed in the inmate’s property. Mail with stickers on it will be denied and either returned or put into the inmate’s property as well.

Nuisance bulk mail is not authorized, and will be disposed of upon arrival.

All incoming mail will be inspected at random for contraband. Introduction of contraband by mail, to include tobacco, postage stamps, matches, drugs, weapons, or any other non-approved item is a violation of the law and could result in felony charges being filed against you.

Inmates may receive photographs as long as they are no larger than 4 x 6 inches and do not depict nudity or semi-nudity of anyone or gang related materials. Inmates are not allowed to have more than 10 photographs in their possession at any time. Computer images are acceptable, each sheet is one picture, and is not to be posted.

We accept newspapers by mail only.  We accept religious publications from churches, ministries, and publishers only.

Incoming mail may not contain any type of applied “stickers” or other types of appliqué, pasted or glued on attachments or other items applied or attached to the envelope or the contents of the envelope in any manner or fashion. No mail containing drawings or writing using crayons, markers, colored pencils or pens, glitter pens, etc., will be accepted. All stamps will be removed from the envelope.

Packages must be pre-approved prior to being mailed in.  It is the responsibility of the offender to make sure this is done.  Books must come from a book store or publisher and may be mailed in, once approved.

Books may be mailed directly from the publisher, distributor or clearing house direct to the Safety and Security Department.

All books become the property of the Cheshire County DOC, however all attempts will be made for the inmate who they are sent in for to be given first read of the books

Please make sure the intended recipient is referenced on the invoice

Inmate Phones

In order to receive calls from a correctional facility you are required to set up an account.  If you would like to receive calls from an inmate who is being held at this facility or have any questions regarding an existing account please contact Securus Technologies.  Representatives are available 24/7.

Advertisement for Securus Technologies phone services for inmate calls, with a prompt to click to learn more.

Visiting Schedule

Morning Hours: 8:00 a.m. – 12:00 p.m.
Afternoon Hours 1:00 p.m. – 2:00 p.m.
Evening Hours 5:30 p.m. – 9:00 p.m.

Morning Hours: 8:00 a.m. – 12:00 p.m.
Afternoon Hours 1:00 p.m. – 2:00 p.m.
Evening Hours 5:30 p.m. – 9:00 p.m.You are now required to schedule your visits 24 hrs in advance.  Visitation goes by Eastern Standard time.

  • There is no visitation between the hours of 12:00 p.m. – 1:00 p.m. and 2:00p.m. – 5:30 p.m.
  • Visitors are allowed 1 visit per day – multiple visitors allowed at 1 time.

Morning Hours: 8:00 a.m. – 12:00 p.m.
Afternoon Hours 1:00 p.m. – 2:00 p.m.
Evening Hours 5:30 p.m. – 9:00 p.m.

  • Unclassified inmates are not eligible for visits.
  • Inmates will be eligible once classified and housed.
  • Segregated inmates are allowed one 30 minute visit on Monday, same hours as the General Population Inmates

Morning Hours: 8:00 a.m. – 12:00 p.m.
Afternoon Hours 1:00 p.m. – 2:00 p.m.
Evening Hours 5:30 p.m. – 9:00 p.m.


  • Inmates with lost privileges are allowed a total of 1 hour visit on Tuesday

Morning Hours: 8:00 a.m. – 12:00 p.m.
Afternoon Hours 1:00 p.m. – 2:00 p.m.
Evening Hours 5:30 p.m. – 9:00 p.m.

You can schedule your on-site visit two ways: Online, or at the Facility.

To schedule your visit online you must go to Securustech.net/VideoVisitation.  On the bottom of the page you will notice 3 icons in blue and white.  The middle icon will say Schedule an Onsite Visit.  Please click on the icon and follow the prompts.

To schedule your visit at the facility.  After entering the facility, take a right and find the 6th door down to your left.  Turn on the light before entering the room.  Have a seat and follow the  directions posted next to the touch screen.  If you have any questions you may ask the receptionist for help.  If it is after hours and there is no receptionist present you can pick up the phone at the reception’s desk and speak to someone regarding your issue.

We now provide at-home video visitation.  You are required to set up your visit a day in advance online according to approved visitation hours.  The video visitation system knows your loved one’s availability and only allows you to schedule times when they are available.  Your loved one is notified of the scheduled visit in advance and will be able to check in at the time of the visit.  All visits are recorded and subject to monitoring and/or review.  Any behavior that is determined to be obscene or inappropriate may cause your visit to be ended and/or the possibility of your visiting privileges to be suspended.

Attorney visits follow the same directions above.  When prompted, select “Attorney”.  Please provide your Bar ID, which will be reviewed and approved by the correctional facility.  Once approved, you can immediately begin scheduling private video visitation sessions.  These private sessions will not be recorded or monitored.